paylasimci

İlk ticket'ımız :



Thank you for contacting the Knight Online Customer Support. With the information provided we are unable to determine the issue you are experiencing. To better assist you, please include more information regarding your issue so we may be able to assist you further.



Çevirisi : Burada bizden daha ayrıntılı bilgi vermemizi istiyor olay veya istek hakkında.



İkinci ticket'ımız :



Thank you for contacting Knight Online Customer Support. Someone with access to this account was observed using third party tools, which violates our posted Terms of Service policy. This account will not be unblocked. All current/future tickets will be closed and no further action will be taken on this account. I apologize for any inconvenience this may have caused and thank you for your understanding.



Çevirisi : Burda ise karakterin illegal olaylara karıştığını ve hiçbir yardım yapamayacaklarını yazmış(ban için atılan ticket)



Üçüncü ticket'ımız :



Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Rest assured that your issue will be addressed and a response given as quickly as possible. I apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this matter.



Çevirisi : Bu cevap da siz ticket'ı yanlış bir bölüme gönderdiğinizde veya ticket'ın bakılması için başka bir bölüme gönderildiği yazar.(Kısa sürede size dönerler,bu konu hakkında ikinci bir ticket daha atmayın)



Dördüncü ticket'ımız :



Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us.



The questions you are able to choose from are as follows. Remember; only choose 3 of the questions to provide answers for.



What is your mother's maiden name?

What was the name of your first school?

What is your favorite super hero?

What is the name of your first pet?

What was your favorite place to visit as a child?

Who is your favorite cartoon character?

What was the first video game you played?

What was the name of your first teacher?

What was your favorite TV show as a child?

What city was your mother born in?



Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!



Çevirisi : Bu tip bir cevapda size yukarıdaki herhangi 3 tane soruyu seçip cevabı yazmanızı istiyorlar(gizli soru değişmek için.)



Beşinci ticket'ımız :



Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us.



In order for us to change your account information we will need to verify that you are the rightful owner of this account. We will need the following:



• Your K-ESN account numbers

• The Click and Buy 9 digit customer IDs



Please provide all information for all payments made within the last 6 months. Once we have this information we will be able to make the changes you requested on your account. I apologize for any inconvenience this may cause. As a reminder, please do not submit a ticket from a compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with the necessary information.



Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!



Çevirisi : burada hesabın size ait olduğunu doğrulamak için son 6 ayın K-Esn kodlarını ve 9 haneli c&b ID'sini istiyolar.



Altıncı ticket'ımız :



Thank you for contacting Knight Online Customer Support. However, I was unable to locate inventory issues for your account. Please respond to this ticket and restate the issue including character ID and Server ID in question. I apologize for any inconvenience that this may cause and thank you for your understanding.



Çevirisi : burada karakterin bulunduğu server ve karakterin ID'sini yazarak tekrar ticket atmanızı istiyorlar.



Yedinci ticket'ımız :



Thank you for contacting the Knight Online Customer Support Team. We understand that the loss of items and experience can be very frustrating. Unfortunately, pursuant to our Terms of Service we are unable to provide item or experience restorations, since we are unable to verify these details. I sincerely apologize for any inconvenience this may have caused. Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To review our Terms of Service policy please visit: We appreciate your patience and understanding in this matter. Should you require any further assistance then please feel free to submit another support ticket and we will be happy to assist you. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!



Çevirisi : Burada item veya gb soyulmasından sonra attığınız ticket'a gelen bir cevap.Hiçbir yardım yapamayacaklarını belirtiyor.



Sekizinci ticket'ımız :



Thank you for contacting the Knight Online Customer Support regarding your compromised account "xxxxxxx". After gathering feedback from our community we are moving forward with offering investigations on compromised accounts if we are able to verify the loss. Due to the sensitive nature of these investigations they will take extended amount of time to receive a response.



Please make certain that you do not submit a ticket from your compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with all the information below. Any multiple tickets will be closed out and will only slow down all investigations.



Please include all of the following information in order to move forward with your investigation:



· Date of Compromise

· Server(s)

· Character(s) / Account ID

· At least 1 item from your character(s) you have noticed missing

· We will need both accurate, and complete, payment information for the past 6 months.

o The last 4 digits of the credit cards

o Your K-ESN account numbers

o Click and Buy 9 digit customer IDs

o 3 New Secret Questions and Answers

o New Seal/Unseal Password (8 digits long)



As a specialist takes a look at your account restoration, please note that doing the investigation does not confirm a partial or a full restoration. We will not be restoring any levels or nation points lost in the event that we do go forward with your restoration (partial or full).



We apologize again for any inconvenience this may have caused and appreciate your patience and understanding. Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online!



Çevirisi : Müşteri hizmetlerine "xxxxxxx" hesabı ile ulaştığınız için teşekkürler.Şuanlık hesap hakkında gerekli olan kaybı doğrulayamadıklarını ve bu işlem için sizden gerekli olacak bazı bilgiler almak için bu mesajı yolladıklarını ve bu işlerin hassas olup uzun sürebileceği belirtilmiş.

Daha sonra,önceki attığınız hesaptan değilde yeni bir hesap açarak o hesaptan ticket atmanızı söylüyorlar,ve herhangi bir çoklu bilet atımı soruşturmayı yavaşlatıcağı belirtiliyor.

Gelelim asıl meseleye ;

Bu soruşturma için gerekli olacak bilgiler ;

· Bilgi işlem tarihi (charınızdan itemin gittiği tarih)

· Server(s) (charın bulunduğu server)

· Charınızdan kaybolduğunu düşündüğünüz itemler(en az 1 adet)

· Character(s) / Account ID (charınızın nick'i ve oyuna giriş ID niz)

· Son 6 ay'lık ödeme bilgileri(hepsi)

· Kredi kartınızın son 4 rakamı

· Click and Buy 9 haneli müşteri kimliği

· 3 yeni gizli soru ve cevapları

· Yeni item açma/kapama şifresi(en uzun 8 rakamlı)



Son olarak ;

Gösteridiniz sabır ve anlayışınız için yol açabileceğimiz rahatsızlıktan özür dileriz.Daha sonra yardıma ihtiyacınız olduğunda yeni bir ticket atmaktan çekinmemeniz ve bizimle bağlantı kurduğunuz için teşekkür ederiz.

anzele

thanks you share

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